Cascade assigns your practice an expert Account Manager who knows your specialty. They are backed by a dedicated, experienced billing team working hand in hand with you and your practice staff to keep claims flowing to payment in a timely manner.
Communication is at the heart of teamwork. The Total Care Portal Ticket System helps you stay in control with online com- munication tools that fit your schedule. You can send questions, documents, and other items to your billing team any time. Your office has complete access to patient account information online. We make it easy to create general or specific questions right from patient accounts and your Cascade team will get back to you with the answer within 24 hours.
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In over a dozen years of medical billing experience Cascade has as- sembled the people, processes and advanced technology to bill and track services right from the examining room to zero balance. The right people with the right tools produce Total results.
Cascade recognizes that patients are your customers. We are representatives of your practice when we send statements and field phone calls. Cascade provides a call center staffed by friendly experts who can answer patient questions and resolve the majority of their issues on the first call. We follow patient charges from the first statement within 5 business days of when they come due to collections within 120 days.
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